PLEASE READ THE TERMS AND CONDITIONS
OF CAR PARKING. ANY COMPLAINTS OR
QUESTIONS SHOULD BE SUMITTED AS DETAILED IN THESE TERMS AND CONDITIONS
(a) The Company shall mean Stansted Valet CarParking.co.uk.
(b) 'Vehicle' shall mean the Vehicle which is received into the Company's care.
(c) The Company's representative' is a driver employed for the
purposes of meeting Customers and driving their cars to and from the airport.
2. THE COMPANY’S LIABILITY
Every effort is made by means of trained staff to collect
and deliver Customers' cars safely to and from Stansted Airport. The Company
assumes that the Customer will retain the return instructions, numbered receipt
for the car in a safe place, ready to present on their return.
Company, its employees and agents;
(a) The Company will accept liability for defects to a Customer's vehicle, which
render the vehicle un-driveable where the same is proved, and to the extent that
it is proved, to be caused by their negligence. The Company will provide a replacement
vehicle up to, but not exceeding, a small people carrier, equivalent to a Vauxhall
Corsa type vehicle, provided the Customer is able to arrange fully comprehensive
insurance cover for the temporary replacement vehicle, for the period the replacement
vehicle is in the Customer's custody, and until returned to the Company.
(b) In the event the Company accepts liability for defects to a Customer's vehicle
that remains driveable, only where the same is proved, and to the extent that it is
proved, to be caused by their negligence, the Company will arrange for an independent
engineer to contact the Customer to arrange for the remedial work to be carried out
by a repairer. It is a requirement that the repairer provides a replacement vehicle,
at the repairers expense, to the Customer, for the duration of the repairs, and until
the return of the Customer's vehicle. The Customer shall be responsible
for arranging insurance cover for the vehicle provided by the repairer until such time
as the replacement vehicle has been returned to the repairer by the Customer.
(c) Cannot accept liability for damage to vehicles or other property arising from acts
of nature. Nor will the Company accept
responsibility for damaged windscreens or other glass.
(d) The Company does not accept responsibility for any mechanical or electrical failure
to vehicles whilst in its custody. Nor will the Company accept responsibility for damaged wheels
and/or damaged/punctured tyres, only where the same is proved to be caused by their negligence.
(e) The Company does not accept responsibility for any damage or loss to the vehicle
caused by general wear & tear, lack of maintenance, neglect on the owners behalf, or servicing and maintenance
not to the manufacturers required standards, however caused.
(f) Will accept liability in respect of the death or personal injury or loss or damage to
personal belongings sustained by the Customers and others only where the
same is proved and to the extent that it is proved to be caused by their negligence.
(g) Cannot be held responsible if the Customer loses their return instructions, numbered
receipt, and this is presented to the Company by a third party who uses it to fraudulently
take delivery of the vehicle.
(h) Accept that vehicles are left with the Company entirely at the owner's risk.
3. SECURITY OF VEHICLE AND CONTENTS
The Customer must ensure before releasing the vehicle that all
windows are closed and, so far as contents are concerned, anything of value must be removed.
Accordingly, it is a condition of acceptance that the Customer removes all loose and valuable
items as we cannot accept responsibility for their loss. The Company accept no
responsibility for any other keys handed over except the vehicle key.
4. TIME OF DROP OFF / PICK UP
Customers are advised to allow sufficient journey time
to arrive at Stansted Airport at the meeting time that has been designated to the Company. If the Customer is running late they must call the Company at least 30 minutes prior to
the booked arrival time. The Company will then endeavour to re-book a new arrival time subject to an
additional cost of £15.00. If the Customer does not call the Company and arrives after the booked arrival time
the Company cannot guarantee a driver will be available to meet the Customer.
The responsibility to arrive on time is the Customers and the Company
can not be held responsible for any costs, inconvenience incurred when not following the
instructions. Additional labour charges will be applied for failure to follow our representatives instructions.
Labour charges will be calculated at 1.5 times our standard hourly wage of £6.50 per hour, a minimum of one hour will be applied.
If for any reason the Customer misses their outbound flight they must contact the
Company immediately. At certain times the Company may not have driver’s on shift
and so will return the vehicle as soon as is practically possible.
If the Customer's return
flight is delayed, cancelled or altered in any way they must inform us. This communication must
be received as soon as possible. The Company recommend at least 12 hours notice to avoid any
delay upon return. A re-booking fee of £40.00 is chargeable should the company incur additional labour costs. The £40.00
charge may be reduced by 50% at the company's discretion.
No responsibility is accepted
for cost’s or inconvenience incurred by the Customer due to returning on any day or time other than
that on the booking form. On occasional days (some Bank Holidays etc.) the service of the Company may not be available. On these occasions the Customer is wholly responsible to make
alternative arrangements to travel home, or stay over, and collect the vehicle at a later date.
If the Company agrees to releasing the vehicle on a “Non-Operational Day” then an additional fee is chargeable.
This will not be less than £250.00.
It is the Customer's responsibility to provide the Company with the correct 'pick up time'.
This should be a minimum of 45 minutes after the scheduled landing time, customers travelling with hand
luggage only may allow a minimum of 30 minutes. Incorrect pick up times will be treated as a flight alteration
and the additional charges detailed above will apply.
The Customer's vehicle will be ready for collection approximately
30 minutes after their flight has landed. If for any reason the Customer experiences a delay after
landing they must contact the Company. The Company reserve the right to charge a waiting
fee of £7.50 per hour, or part thereof, if no contact is received after one hour of landing.
The Customer is required once all baggage has been collected to contact the Company. A waiting
fee of £7.50 per hour, or part thereof, will be charged if the vehicle is not collected within
15 minutes from the time of the call.
Due to the parking restrictions imposed by Stansted Airport all customers are required to pay the Short Term
Car park charge on drop off and pick up.
5. COURTESY TO COMPANY STAFF
Customers must adhere to any instructions given
by the Company staff or agents. The Company reserves the right to
refuse parking services to any persons who, in their view, are
causing, or may cause a risk or are rude or offensive to the Company
6. BOOKINGS, CONFIRMATIONS,
PRICES, AMENDMENTS AND CANCELLATIONS
All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request
within 24 hours.
A confirmation of Booking does not entitle the Customer, unless otherwise
specified, to priority over other Customers. The numbered return instructions must be retained as
identification of the right to drive away the vehicle on return, since in the absence of acceptable
identification, the Company reserves the right not to release the vehicle.
An email confirmation will be sent to the email
address provided by the Customer within 24 hours of submitting a booking request. It is the Customers responsibility to ensure this email is received.
An email booking confirmation will only be sent once the credit/debit card transaction has been processed successfully.
All customers who choose to pay via the cash option are required to provide the Company with valid credit/debit card details at the time of booking in order to secure the service. If a cash booking is 3 months or more in advance a £1 charge will be made against the credit/debit card provided at the time of booking. In the event that the Customer cancels and/or fails to utilise the service the Company reserves the right to take full payment from the aforementioned credit/debit card details that were provided at the time of booking. All cash transactions must be paid with the exact amount as our representatives do not carry change. Any overpayment is non-refundable.
Prices may be varied from time to time and whilst every effort will be made not to change prices
during a period when they have been expressed to be valid, the Company reserves the right to change
prices whether or not it gives notice of its intention to do so.
The Company reserve the right to levy a booking fee supplement for bookings with
arrivals and departures on Bank Holidays.
The daily rate charged is for the period of 00:00 – 23:59 for the day or part there of.
A booking may be cancelled at anytime after confirmation and prior to the date for which the
service has been reserved, subject to a sliding scale of cancellation charge’s that will be applied.
Super Saver products are non-refundable in the event of customer cancellation, for Super Saver dates
please refer to out tariff page.
For all other products the charges are as follows; 3 weeks or more prior to departure 25% of the value of booking, Between
3 weeks and 1 week prior to departure 50% of the value of the booking. Between 1 week and 48 hours
75% of the value of the booking. 48 hours or less no refunds due. If the booking fee was paid by
credit card / debit card, the booking fee will not be refunded.
All of the above charges relating to refunds are irrelevant of when the booking is made, i.e if a booking
is made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 75% of the
value of the booking will be lost.
"Pre Christmas Special" Bookings are NON Refundable in the event of cancellation.
In the rare event that the Company has to cancel a booking, the Customer will be notified via
email and text message to the contact mobile number that was supplied at the time of booking. The Company would endeavour to notify the Customer at least 12 hours prior to departure, and a full
refund will be applied. The Company is not liable for any additional costs incurred due to
The Company will offer a grace period of 15 minutes after your booked arrival time, if you arrive after
this time the booking will be deemed as a 'No Show' and no refund will be due.
Cancellations less than 48 hours prior to the booked arrival time will be charged in full.
No refunds will be made if the return date is earlier than the pre booked date. Additional storage
costs will be levied for every day over the pre booked date at £12.00 per day.In addition, a
fee of £40.00 will be levied, if the return date or time is either earlier or later than the pre booked date or time, where additional
drivers are required to return the vehicle. The £40.00 charge may be reduced by 50% at the company's discretion.
All amendments to confirmed bookings, cancellations, refunds and additional charges are subject to an administration fee of £7.50
An administration fee of £25.00 will be levied if the Company is issued with any 'chargeback'.
Should a booking be subject to any further charges, as detailed within these terms & conditions, the Customer hereby agrees that the Company has the right to to recover any outstanding payment from the credit/debit card details provided at the time of booking.
The standard daily rate for storage is £12.00.
Any instance of verbal or physical abuse, of any kind, towards members of staff will result in an
immediate cancellation of the booking without refund.
The Customer must follow the precise instructions relating to their return provided to them by the
Company representative on their departure.
7. COMPLAINTS PROCEDURE
It is the Customers responsibility
to check the vehicle for damage upon return. Claims cannot be considered once the vehicle has been returned to
the Customer and the Company’s representative has left the return location. Should the vehicle
suffer damage whilst in the care of the Company, or should any possessions be missing
from the vehicle whilst it is in the Company's care, the representative should be
informed immediately of the occurrence. Written notice, via email only, containing full details
of the occurrence should be provided to our Customer Service Manager. An investigation into an
incident can commence but not be concluded until written notice has been received. No claim for
damage or loss will be entered into, whatsoever, if a written complaint is not received within
7 days from the collection of the vehicle. Before submitting a claim to the Company, Customers
are required to check Condition No 2 and to satisfy themselves that the subject matter of their
claim falls within the Company's area of responsibility. Failure to comply with the above
procedure may prejudice the Customer’s position and it should be noted that our Report Form
makes no representations as to the Company's liability.
Any claims for loss or damage to vehicles or in relation to the quality of the service provided
should be made to the Company in writing, via email only.
8. MOVING AND RELOCATION OF
The Customer must ensure that, before leaving the vehicle with the
Company that it is in a roadworthy condition, taxed and holds a current MOT certificate if
applicable. In the event that it is found that the vehicle does not hold the valid documentation
The Company reserves the right to hand the vehicle over to the relevant authorities & relinquish
all liability for the vehicle. Furthermore, the customer accepts all liability in the event that
legal proceedings are pursued against The Company and or its representatives. The Company reserves the right to move the vehicle, by driving, or otherwise to such extent
as the Company may in their discretion think necessary to provide its service, or in emergencies or
to avoid accidents or obstructions. Ignition keys and any alarm, immobiliser codes to the vehicle must
therefore be left in the vehicle at the time of handing it over to the Company driver.
It will be necessary in the exercise of the rights conferred upon the Company under this condition,
for the driver to have the right to drive or otherwise take the vehicle on the public highway.
The Company drivers are fully insured by the Company for this purpose. The maximum distance travelled
is 60 miles for which The Customer must ensure the vehicle contains sufficient fuel for this purpose.
In the event The Company is required to add fuel in order to complete its obligations, an administration
charge of £60 will be applied to cover costs incurred. The administration fee may be reduced at The Company’s
discretion. The vehicle may be moved to a different location when operationally necessary.
This may include public / private car parks or other public areas. The Company will not accept responsibility for any damage to the vehicle or theft of contents from the vehicle. The Customer accepts that the vehicle is parked entirely at their own risk
The Company will only accept liability for damage sustained whilst the vehicle is being driven on the public highway.
The vehicle will be checked for damage upon arrival at the Customer's request.
In the event that the Customer does not request a damage inspection the Company will not accept any liability. The
Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches,
dents smaller than a 3 inch diameter or interior damage.
If the weather conditions, bad light,
dirty vehicle etc. prevent a full body inspection, then the Company will not accept any liability.
The Customer must notify the Company’s driver of any special driving attachments
or car features such as disabled driver controls, key codes, immobiliser, special starting
instructions & tracking devices etc. as the Company will not accept any liability for damage resulting from driver's
lack of familiarity with them.
9. LIENS & AGENCY
(a) Every Vehicle being serviced by the Company
is subject to a lien for all charges due or accruing from the Customer to the Company, and a
general lien for all and any monies due from the Customers to the Company such liens to be in
existence whilst the Vehicle is in the Company's care, notwithstanding that it may from time to
time have been removed. If the said lien is not satisfied by the payment, within 28 days of
notice given by the Company of its intention to sell the Vehicle in default of payment, the
Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied
in and towards satisfaction of all sums owing to the Company by the Customer together with
the expenses of the sale, and in connection with such sale the Company shall be entitled to
charge reasonable garage charges in respect of the period during which the Vehicle is in the
possession of the Company. Any balance of purchase price remaining after satisfaction of such
sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of
intention aforesaid shall be deemed to have been properly and sufficiently given by the sending
of written notice by prepaid post, addressed to the registered owner at his known address,
whether or not the same is actually received.
(b) Every person who enters into a contract
with the Company for the parking of a vehicle, does so on behalf of
themselves and all other persons having any proprietary, possessory or other financial
or material interest in the vehicle.
10. VARIATIONS OF THE TERMS
The Company reserve the right to change
these Terms and Conditions without prior notice.
Once you've read our Terms & Conditions
please click on the arrow below to complete an on-line booking form.